Data deletion

How to request deletion

Email us from the phone number or email associated with your account:

• To: keepbillsupport@gmail.com
• Subject: Data deletion request
• Include: the registered mobile number, shop name, and a clear statement that you want the account and personal data deleted.

If you are a shop owner requesting deletion of an entire shop, say so explicitly. Staff members may request deletion of their user profile; shop-owned business records may remain under the owner’s account unless the owner also requests shop deletion.

What we delete

• Your user account and authentication identifiers tied to that account.
• Device tokens used for push notifications.
• Personal profile fields associated with your user (subject to shared shop records owned by the business).
• For owner-requested shop deletion: shop configuration and business records we store for that shop, except where retention is required by law or legitimate dispute resolution.

What we may retain

• Limited security and audit logs for a short period.
• Records we must keep for tax, fraud prevention, or legal claims.
• Backups that are rotated on a schedule and then permanently removed.

Timing

We aim to confirm your request within 7 business days and complete deletion within 30 days, unless a longer period is required by law or to verify ownership of the account.

Facebook / Meta related data

If you connected WhatsApp features, message delivery may also involve Meta. Deleting your KeepBill account removes data we store. You may separately manage WhatsApp Business settings in Meta’s tools where applicable.

Contact

keepbillsupport@gmail.com
See also our Privacy Policy.